How to delete your data

If you have a Agent Nimo account

Write to dgarcia@republicode.com from the email address you registered with, saying you want your account deleted. We use that address to confirm the request is genuinely yours.

Deleting your account removes:

• Your user and your organisation’s details.
• The documents you uploaded and everything derived from them.
• Your assistants and their configuration.
• Conversations and contacts captured through your channels.
• Credentials for connected channels (WhatsApp, Instagram, Messenger). Your channels are disconnected and the assistant stops replying.

If you messaged a business’s assistant

If you are the customer of a business that uses Agent Nimo and you want your messages and contact details deleted, there are two routes:

• Ask the business you spoke to directly: it decides about that data.
• Write to dgarcia@republicode.com naming the business and the channel you used. We will pass the request on and confirm when it has been handled.

If you connected a Facebook or Instagram account

When you connect a Facebook Page or an Instagram account, we store an encrypted access token so we can send and receive messages on your behalf. You can withdraw it in either of two ways, and both are valid:

• From Agent Nimo: open your assistant, go to Channels and click disconnect. The token is deleted and we stop receiving that channel’s messages immediately.
• From Facebook: in your account settings, under Apps and Websites, remove the application’s access. Our access is revoked at once.

To also delete data already stored (conversations and contacts), write to us as described above. Withdrawing access stops collection, but does not by itself erase what came before.

Timescale

We acknowledge receipt within 5 business days and complete deletion within 30 days. We retain only what a legal obligation requires us to keep, and where that applies we will tell you what it is and why.

The data controller is Republicode. See also our privacy policy.